FAQ's
1. How do I figure out the shipping and handling?
Most items found under "School Supplies" and "Teacher Resources" will have shipping rates applied to your merchandise total with a minimum charge of $9.95. Shipping charges for furniture and equipment are not flat rates and will depend on the product. Orders with both supply and furniture items will be charged the flat supply rate plus the rate for each furniture product. Customers will be contacted if their shipping charges exceed 15% of the merchandise total, unless customer is ordering supply items.
2. How can I check the status of my internet order?
Use the “Sign In” link on the top of any web page to access your account. Click on “order status” to bring up the list of orders currently in our system.
3. May I add on to my order after it has been placed?
In most cases, an additional order will need to be placed. Please email customer service as soon as possible for a greater chance to append the order.
4. How soon will I receive my order?
Lead times vary by product line. Furniture and equipment items generally deliver in 10-15 business days after receipt of order. Some colors and built-by-order manufactured items can take 4-6 weeks.
5. Do you have discount pricing?
Multiple quantity orders will receive a deeper discount, as well as orders for a large number of products. In general, prices featured in our catalog and on our Web Site reflect discounted pricing.
6. Do you accept purchase order numbers online?
We gladly accept purchase order numbers for established accounts.
7. Am I required to pay state sales tax?
We are required to charge state sales tax to all orders shipping to CA, FL, IL, NC, SD and WI unless a tax exempt certificate is supplied to National School Furniture.
8. Are all of my items shipping from one location?
Furniture and equipment generally ships directly from the manufacturer.
9. Do you ship to military addresses?
Yes, we will ship your order to any U.S. military address. To have your order shipped to a miliary location select the appropriate code (AA, AE, AP) in the State/Province section of the shopping cart.
10. Why does my online status state that my furniture items are on backorder?
National School Furniture does not hold inventory on furniture items – instead, items are shipped directly from the manufacturer. Backorder generally means that the product is currently on-order or in production.
11. What are we to do about summer delivery?
Should you require special delivery instructions in the summer, please specify delivery requirements, dates and special needs in the Notes field when checking-out online. A customer service representative will contact you if there are additional questions regarding your order. It is always better to order products around May because lead times increase during the busy summer months. National School Furniture has the ability to delay or process orders for specific “deliver after” dates. Please call a representative for more information.
12. Can our PTO or PTA be granted credit?
National School Furniture does not issue credit to PTOs or PTAs. We do, however, offer a 4% merchandise discount on prepaid orders to help these organizations in achieving their purchase goals.